Terms and conditions of use

This site allows Salut Poupée ! to offer for sale a large part of its creations to private buyers.

The present general conditions of sale (CGV) govern the relations between Pascale Janvier (of Salut Poupée !) and the customers wishing to carry out a purchase. Any order of a product proposed on the site implies the full and whole adhesion of the customer to these general conditions of sale.

The prices

The prices indicated are expressed in euros and are exclusive of tax (VAT is not applicable to the status of micro-enterprise - Art. 293 B of the CGI), excluding shipping costs which are, unless otherwise stated, charged to the customer.

The order

Any resale of products purchased on the site is strictly prohibited. Any order will be validated only after acceptance of payment. 

Pascale Janvier de Salut Poupée ! commits herself to honor the orders received within the limit of the stocks of available supplies and, in case of unavailability, to inform the customer by any means. The customer will then be able to cancel his order and to be refunded, if necessary, the sums already paid. Pascale Janvier undertakes to dispatch the item(s) ordered within a maximum period of 4 weeks, the time necessary for the handcrafted manufacture of a creation if it is not available. Pascale Janvier reserves the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order.

At the end of the payment, a summary document of the order is transmitted by Pascale Janvier of Salut Poupée ! to the Customer, by e-mail at the e-mail address indicated by him, at the latest before the delivery.

The purchase order is recorded on the registers of Pascale Janvier. The customer accepts that the purchase order is considered as proof of the contractual relations intervened between the parts.

The payment

By credit card: the validation of the order by means of the credit card number and its expiry date is worth mandate to pay the total amount of the order. The data relating to this bank card is kept only during the time of processing of this order. The site is secured to the maximum and the CB terminal is that of the bank Salut Poupée ! By transfer: a form will be proposed to you at the end of order on the site if you choose this method of payment. Salut Poupée ! will not accept any payment by check. In the same way, PayPal is not available on the site, this system of payment being decidedly too frightening.

No cash on delivery will be accepted for any reason.

The payment solutions adopted by Pascale Janvier are secure. All information that customers communicate is strictly protected.

The execution of the order

The order, accepted by Pascale Janvier under the conditions of sale previously defined, will be executed within a maximum period of 4 weeks (working days), excluding delivery time. The work of a craftsman, the original handmade creations require a little patience ... Similarly, each piece is created by hand, there may be some slight differences in shape, color, details. Our creations remain in this sense "unique pieces" and the photos on the site are not strictly contractual...

The delivery

In the event of an error in the wording of the customer's contact details, Pascale Janvier cannot be held responsible for the impossibility of delivering the item(s) ordered.

Pascale Janvier undertakes to deliver the customer as soon as the time necessary for the execution of the order (see above) has elapsed. In case of delay of delivery of more than 7 working days, the customer can denounce the order by registered letter with acknowledgement of receipt and ask for a refund. Pascale Janvier cannot be held responsible for delays in delivery caused by events of force majeure or strikes.

The products will be shipped in a package to the address indicated by the customer. Only paid orders will be shipped. In metropolitan France, shipping costs vary according to the weight, the amount and the place of delivery of the order. The delivery in certain countries can be subjected to customs charges for which Salut Poupée ! cannot be held responsible.

Satisfied or refunded

The essential characteristics of the articles are presented on the site in each of the product sheets. The customer is fully informed that the images, photos and colors of the items offered for sale may however not correspond to the actual colors under the effect of the internet browser of the screen used. The customer, if he is not satisfied, has a period of fifteen days from the date of shipment to return his order and obtain a refund. This period includes the legal withdrawal period of seven days provided for in Articles L121-20 and following of the Consumer Code. The item must be returned in new condition, in its original packaging. The returned item will be refunded to the customer within a maximum period of thirty days from its receipt by Pascale Janvier. It is up to the Customer to keep any proof of return, namely a return by registered parcel. Items returned incomplete, damaged or soiled will not be taken back.

Reimbursement will be made by crediting the amount to be reimbursed to the Customer's bank account debited at the time of the transaction (excluding shipping costs).

The legal right of retraction and the "satisfied or reimbursed" guarantee obviously do not apply to articles made according to specific requirements of the Customer or to clearly personalized articles.

Items are returned at the risk and expense of the customer.

For any exchange, the customer must contact Pascale Janvier, who will indicate the procedure to follow.

Defect of the article

Pascale Janvier de Salut Poupée ! is responsible for the defects of conformity of the product to the order and the hidden defects under the conditions envisaged in articles 1641 and 1649 of the Civil code. In accordance with the provisions of the ordinance n° 2005-136 of February 17, 2005, the articles of the Civil code above mentioned as well as the articles of the Code of consumption relating to the guarantee of the consumer goods are reproduced within the present CGV.

Personal data

The personal data collected on the site are necessary to process the order. In accordance with the law of January 6, 1978, the customer has a right of access to personal data concerning him that he can exercise in writing to Pascale Janvier.

Applicable law and competent jurisdiction

These GTC are subject to French law. In case of dispute exclusive jurisdiction is attributed to the competent French courts, the competent court on the territorial level is that of Pascale Janvier, notwithstanding plurality of defendants and / or appeal in warranty even for emergency proceedings or protective proceedings in summary proceedings or by petition.

Reproduction of articles L211-4 L211-5 and L211-12 of the Consumer Code

Article L211-4

The seller is obliged to deliver goods in conformity with the contract and is liable for any defects of conformity existing at the time of delivery. He shall also be liable for defects of conformity resulting from packaging, assembly instructions or installation when the latter was made at his expense by the contract or was carried out under his responsibility. 

Article L211-5

To be in conformity with the contract, the good must: 1º Be fit for the use usually expected of a similar good and, where applicable : - correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model; - present the qualities that a buyer may legitimately expect in view of public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling; 2º Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the seller's knowledge and accepted by the latter. 

Article L211-12

The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.


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